Platform Selection & Setup

We offer a holistic equipment support package, inclusive of all of the IT assets within your small business. For PC and server based technologies, networking equipment, and a variety of specialized line of business technologies, we provide direct technical assistance. For those items that we do not support directly, we offer a white-glove issue resolution service.

Availability & Performance

Making sure that your site is operating and performing as expected is the core of all monitoring and proper management. We utilize state of the art tools to monitor not just the availability of your site, but also to determine whether your pages are loading at the speed they should. Any issues are escalated to your team or ours for investigation and resolution.

Process & Response Monitoring

If your business and customers rely on your website, it takes more than just making sure that the site is up. You need to make sure that pages are providing the content that they should and processing user requests correctly. Our Process & Response Monitoring service does exactly that, constantly monitoring to make sure your site is operating properly.

Platform Administration

From adding new users and ensuring that you're taking advantage of all of the available SEO options, to keeping the platform up to date and ensuring that your data is backed up, our Platform Administration service takes care of the routine administrative work needed to keep your e-commerce platform operational, secure, and operating at peak efficiency.